Privacy Policy

Please read this Privacy Policy carefully. By accessing or using the Mr Dokan website, mobile application, or any related services, you agree to the collection, use, storage, processing, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use Mr Dokan.

1. Introduction

This Privacy Policy applies to your use of the domain name www.mrdokan.com, the website mrdokan.com, the Mr Dokan mobile application, and any related digital services collectively referred to as the “Platform.”

In this Privacy Policy, “Mr Dokan,” “we,” “our,” “us,” or “Company” refers to the owner and operator of the Mr Dokan Platform.

The terms “you,” “your,” “yourself,” or “User” refer to any person who accesses, browses, registers, places an order, uploads a prescription, or uses any service offered by Mr Dokan.

For any privacy-related questions, you may contact us at:

Website: www.mrdokan.com
Email: mrdokan2025@gmail.com
Phone: 01685731988

2. Purpose of This Privacy Policy

Mr Dokan values your privacy and is committed to protecting your personal information. This Privacy Policy explains:

What types of information we collect from users.
Why we collect your information.
How we use your information.
How and when we may share your information.
How we protect your information.
How you can access, update, correct, or request deletion of your information.

We collect and use your information only for lawful business, operational, service, safety, support, and compliance purposes.

3. Services Covered by This Privacy Policy

Mr Dokan provides an online pharmacy and healthcare-related e-commerce platform that may allow users to browse, search, order, and receive medicines, healthcare products, personal care products, beauty products, and other permitted items.

The Platform may include services such as:

Medicine search and ordering.
Prescription upload and verification.
Order placement and delivery.
Payment processing.
Customer support.
Offers, discounts, coupons, and referral programs.
Order history and account management.
Product recommendations and service improvement.
Notifications related to stock, orders, delivery, and promotional offers.

This Privacy Policy applies to all users of Mr Dokan, including registered users, visitors, customers, and anyone using the Platform.

4. Information We Collect

To provide our services properly, Mr Dokan may collect different types of information from you.

4.1 Personal Information

We may collect the following personal information:

Full name.
Phone number.
Email address.
Delivery address.
Billing address.
User ID or account ID.
Gender, age, or date of birth, if provided.
Profile information.
Login and authentication details.
Any other information you voluntarily provide.

4.2 Prescription and Health-Related Information

As an online pharmacy platform, we may collect:

Uploaded prescription images or files.
Doctor’s prescription details.
Medicine names mentioned in prescriptions.
Order history related to medicines.
Health-related information that you voluntarily provide for order processing, prescription verification, or customer support.

Prescription and health-related information is treated as sensitive information and is used only for pharmacy-related service purposes, order verification, legal compliance, and customer support.

4.3 Order and Transaction Information

We may collect information related to your purchases, including:

Products ordered.
Order quantity.
Order amount.
Delivery charge.
Discounts, coupons, or referral benefits used.
Payment method.
Payment status.
Refund or cancellation records.
Invoice and billing details.
Delivery status.
Order history.
Customer support communication related to orders.

4.4 Payment Information

Depending on the payment method used, we may collect limited payment-related information necessary to process transactions.

Mr Dokan does not intend to store sensitive card details such as full card number, CVV, PIN, or banking password. Payment processing may be handled by authorized banks, mobile financial service providers, payment gateways, or other payment partners.

4.5 Device, Usage, and Technical Information

When you use the Platform, we may automatically collect technical information such as:

IP address.
Device type.
Operating system.
Browser type.
App version.
Device identifier.
Internet service provider.
Pages or screens visited.
Product search history within the app or website.
Date and time of access.
Crash logs and performance data.
Referring website or source.
Interaction data with features, offers, and notifications.

This information helps us maintain security, improve performance, prevent fraud, fix technical issues, and provide a better user experience.

4.6 Location Information

We may collect delivery location, address information, or approximate location data to:

Check service availability.
Deliver orders.
Calculate delivery charges.
Improve delivery accuracy.
Show location-based services or offers.
Identify whether delivery is available inside or outside supported areas.

You may control app location permissions through your device settings. However, disabling location access may affect some delivery-related features.

4.7 Cookies and Similar Technologies

If you use the Mr Dokan website, we may use cookies or similar technologies to:

Keep users signed in.
Remember preferences.
Improve website performance.
Analyze traffic.
Understand user behavior.
Improve security and user experience.
Show relevant offers or content.

You may disable cookies through your browser settings, but some features of the website may not work properly.

5. How We Use Your Information

Mr Dokan may use your information for the following purposes:

5.1. To create, manage, and verify your user account.

5.2. To process, confirm, and deliver your orders.

5.3. To verify prescriptions and prescription medicine orders.

5.4. To communicate with you regarding orders, delivery, payment, refund, cancellation, or support issues.

5.5. To provide customer support and respond to complaints, requests, or inquiries.

5.6. To process payments, refunds, invoices, and transaction records.

5.7. To personalize product recommendations, offers, discounts, and app experience.

5.8. To improve our Platform, services, product catalog, search, delivery process, and customer experience.

5.9. To conduct research, analytics, reporting, and business intelligence.

5.10. To prevent fraud, misuse, fake orders, fake prescriptions, unauthorized access, suspicious activity, or illegal transactions.

5.11. To enforce our Terms and Conditions and other policies.

5.12. To comply with applicable laws, regulatory requirements, court orders, and requests from government authorities.

5.13. To send service updates, policy updates, promotional offers, referral updates, or important notices.

You may opt out of promotional communications where applicable, but we may still send important service-related messages.

6. Sharing and Disclosure of Information

Mr Dokan does not sell your personal information. However, we may share your information when necessary to provide our services, operate our business, prevent fraud, or comply with the law.

We may share information with the following parties:

6.1 Pharmacy Partners and Sellers

We may share necessary order, prescription, and contact details with authorized pharmacy partners, sellers, suppliers, or distributors to process and fulfill your order.

6.2 Delivery Partners

We may share your name, phone number, address, order details, and delivery instructions with delivery personnel or logistics partners.

6.3 Payment Service Providers

We may share necessary transaction details with banks, mobile financial service providers, card processors, payment gateways, or other payment partners.

6.4 Technology and Service Providers

We may use third-party service providers for hosting, cloud storage, SMS, email, push notifications, analytics, customer support, security, fraud detection, and app performance monitoring.

These providers may access limited information only as needed to perform services on our behalf.

6.5 Legal and Regulatory Authorities

We may disclose your information if required by law, regulation, court order, government request, law enforcement agency, or regulatory authority.

6.6 Business Transfer

If Mr Dokan is involved in a merger, acquisition, partnership, investment, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to applicable law.

7. Prescription Data and Sensitive Information

7.1. Prescription data may contain sensitive personal and health-related information.

7.2. Mr Dokan uses prescription information only for valid pharmacy-related purposes, including prescription verification, order processing, customer support, regulatory compliance, and record keeping.

7.3. Prescription information may be shared only with authorized pharmacy personnel, service providers, or authorities where necessary.

7.4. Users should not upload prescriptions or health information that does not belong to them unless they have proper authority or consent.

7.5. Users are responsible for ensuring that prescription images and documents are accurate, valid, clear, and legally obtained.

7.6. Mr Dokan may reject or cancel prescription medicine orders if the uploaded prescription is unclear, invalid, expired, suspicious, or legally unacceptable.

8. Data Retention

8.1. Mr Dokan may retain your personal information for as long as necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce agreements.

8.2. Prescription, order, invoice, transaction, refund, cancellation, and account records may be retained for legal, regulatory, accounting, operational, or customer support purposes.

8.3. When information is no longer required, we may delete, anonymize, or securely store it according to our internal policies and applicable laws.

9. Data Security

9.1. Mr Dokan takes reasonable technical, administrative, and organizational measures to protect user information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

9.2. Security measures may include access control, password protection, secure servers, encryption where applicable, monitoring, and restricted employee or partner access.

9.3. However, no method of internet transmission, electronic storage, mobile communication, or digital processing is completely secure. Therefore, Mr Dokan cannot guarantee absolute security of your information.

9.4. Users are responsible for keeping their account credentials, OTP, phone number, email, and device secure.

9.5. Mr Dokan will not be responsible for unauthorized access caused by user negligence, such as sharing OTP, password, or account access with another person.

10. User Rights and Choices

Subject to applicable law and operational limitations, users may request to:

10.1. Access their personal information.

10.2. Correct or update inaccurate information.

10.3. Delete certain personal information.

10.4. Withdraw consent for certain data processing activities.

10.5. Request information about how their data is used.

10.6. Stop receiving promotional communications.

To make such requests, users may contact Mr Dokan at:

Email: mrdokan2025@gmail.com
Phone: 01685731988

Please note that deleting or withdrawing certain information may affect your ability to use some features of the Platform, including order history, delivery, prescription verification, refund processing, and customer support.

11. Account Deletion

11.1. Users may request deletion of their Mr Dokan account by contacting customer support.

11.2. After receiving an account deletion request, Mr Dokan may verify the user’s identity before processing the request.

11.3. Some information may still be retained where required for legal, regulatory, tax, accounting, fraud prevention, dispute resolution, customer support, or legitimate business purposes.

11.4. Once an account is deleted, the user may lose access to order history, saved addresses, prescriptions, saved preferences, coupons, referral benefits, and other account-related information.

12. Children’s Privacy

12.1. Mr Dokan is intended for use by adults or users who are legally capable of entering into agreements.

12.2. If a minor uses the Platform, such use should be under the supervision and consent of a parent or legal guardian.

12.3. Mr Dokan does not knowingly collect personal information from children without appropriate consent.

12.4. If we become aware that personal information of a child has been collected without proper consent, we may take reasonable steps to delete or restrict such information.

13. Marketing and Promotional Communication

13.1. Mr Dokan may use your phone number, email address, app notifications, SMS, or other communication channels to send:

Order updates.
Delivery updates.
Payment information.
Customer support messages.
Offers and discounts.
Referral program updates.
New feature announcements.
Policy updates.
Stock availability notifications.
Product recommendations.

13.2. Users may opt out of promotional communications where applicable.

13.3. However, service-related communications may still be sent when necessary, such as OTP, order confirmation, delivery updates, refund updates, or important policy notices.

14. Third-Party Links and Services

14.1. The Platform may contain links to third-party websites, services, payment systems, advertisements, or promotional content.

14.2. This Privacy Policy does not apply to third-party websites or services.

14.3. Mr Dokan is not responsible for the privacy practices, security, content, or policies of third-party platforms.

14.4. Users should review third-party privacy policies before using those services.

15. Analytics and Service Improvement

15.1. Mr Dokan may use analytics tools to understand user behavior, app performance, product search trends, purchase patterns, delivery performance, and service quality.

15.2. Analytics data may be used to improve:

Product search.
App design.
Website experience.
Delivery service.
Customer support.
Product recommendations.
Marketing campaigns.
Technical performance.
Product availability planning.

15.3. Where possible, analytics may be performed using aggregated or non-personally identifiable data.

16. Fraud Prevention and Safety

16.1. Mr Dokan may use user information to detect, prevent, and investigate fraud, abuse, fake orders, fake prescriptions, payment misuse, unauthorized access, and policy violations.

16.2. Suspicious accounts, orders, prescriptions, or activities may be restricted, canceled, suspended, blocked, or reported to relevant authorities where necessary.

16.3. Mr Dokan may also use device, transaction, account, and order data to protect users, sellers, delivery partners, pharmacy partners, and the Platform.

17. International Data Processing

17.1. Mr Dokan may use cloud hosting, technology providers, or service providers located in Bangladesh or other countries.

17.2. By using the Platform, you understand that your information may be stored or processed using servers, systems, or service providers located outside your country, subject to applicable laws and reasonable security measures.

18. Changes to This Privacy Policy

18.1. Mr Dokan may update, modify, or replace this Privacy Policy from time to time.

18.2. Updated versions may be published on the Platform with the revised effective date.

18.3. If material changes are made, Mr Dokan may notify users through the app, website, SMS, email, push notification, or other reasonable communication methods.

18.4. Continued use of the Platform after changes are published will be treated as acceptance of the updated Privacy Policy.

19. Contact Us

For questions, complaints, data access requests, correction requests, deletion requests, account deletion requests, or privacy-related concerns, please contact Mr Dokan at:

Website: www.mrdokan.com
Email: mrdokan2025@gmail.com
Phone: 01685731988

20. Consent

By accessing, browsing, registering, ordering, uploading prescriptions, or continuing to use Mr Dokan, you confirm that you have read, understood, and agreed to this Privacy Policy.

You also consent to the collection, use, storage, processing, sharing, and disclosure of your information as described in this Privacy Policy.